Reference

Terms That Govern Your Account on Zoya Baji

Every account opened on Zoya Baji operates under these Terms and Conditions. Access to our lobby, payments through bKash, Nagad or Rocket, and any activity on your account are all subject to these terms — and eligibility depends on your local law and the…

Account Eligibility AppliesLocal Law Governs AccessbKash, Nagad, Rocket CoveredOne Account Per PersonTerms Updated as Needed
Zoya Baji Terms That Govern Your Account on Zoya Baji
TERMS HELP CONTACT

Reach Us About Your Terms Query

If any clause in these terms is unclear, or you need to raise a dispute about an account decision, our support team handles these queries directly. Reach out through the channels below and include your account ID and a clear description of the issue so we can respond without delays. Response times depend on query volume, but account and payment disputes are prioritised.

Live Chat Open the chat widget from any page in your account. For terms and account disputes, select the relevant category so your query reaches the right team.
Email Support Send a detailed message to our support address. Include your registered email, account ID, and the specific clause or transaction you are querying.
Account Help Centre Your account dashboard has a help section covering common terms questions — payment limits, account rules, and how to submit a formal dispute.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not a one-way document. They define what you can expect from us just as much as what we expect from you. We keep your account data secure, process payment requests through verified channels, and act on disputes through a documented review process — not arbitrary decisions.

Account Data Security

Your personal and payment data is stored with encryption. We do not share your bKash or Nagad account details with third parties outside our verified payment processing chain.

Dispute Review Process

If you contest an account decision — a declined withdrawal, a game round query — we log it, review the transaction record, and respond in writing with our finding and next steps.

Terms Change Notification

Material updates to these terms are communicated to your registered contact before they take effect. You always have the option to close your account if you do not accept a change.

Right to Request Your Data

Under these terms, you can request a summary of the account data we hold about you. Submit the request through email support with your verified account ID attached.

Common Questions About These Terms

These are the questions we hear most from accounts in Bangladesh. If yours is not here, contact support with your account ID and we will give you a direct answer.

The same terms apply across all regions we serve. However, whether you are eligible to hold an account at all depends on the laws in your location — that check is yours to make, not ours.

We review the account activity, document the breach, and contact you before taking any action. Unintentional breaches involving small amounts are usually resolved through a warning and account correction rather than immediate suspension.

You can close your account at any time, which ends your agreement with us. Pending transactions — including bKash or Nagad withdrawals already in progress — will still be processed under the terms active at the time you submitted them.

Submit your dispute by email with your account ID, the date and details of the decision you are contesting, and any reference numbers. We log every dispute and respond with a documented outcome.

Yes. If we make a material change to these terms, we will notify you through your registered contact details before the change takes effect, giving you time to review and decide whether to continue using the account.

No separate document exists. Payment-specific conditions for Rocket, Nagad, and bKash are covered within these Terms and Conditions under the wallet and payment clauses. The same terms govern all three rails.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.